CLIENT INDUSTRY: BANKING & FINANCE
Need for Speed
One of the country’s highest-ranked financial institutions launched their own mobile and web application to service customers. However, their digital assets have started experiencing slowdowns affecting the customer experience – thus leading to an increase in customer complaints.
Monstar Lab Philippines was tapped to help identify the problems causing the slowdown. A performance test and architectural review were undertaken. The following steps were executed:
For Load Testing
- Monitoring tools were installed in all servers
- Identified time-consuming operations
- Load test was used to find the bottlenecks
- HTML optimization to ensure optimal response times
- Database setting
- Network bandwidth
For Architectural Review
- System capacity forecasting
With hard work, we were able to reduce average transaction times from 15-30 seconds to 3.7 seconds and make page load time 3x FASTER. We were also able to increase the number of requests the system can handle at a time; from 5 rpm Avg. Load to 38 rpm and from 12 rpm Max Load to 61 rpm (where rpm = request per minute).
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We take customer service seriously here at Monstar Lab Philippines. That’s why we ensure excellence in coordination and communication, thanks largely to over a decade of both onshore and offshore engagement experience.
Let us know what problems you are trying to solve and let’s craft the best technological solution for you. You can count on the expertise of our team to design and deliver top-notch enterprise software solutions. Feel free to send us a message anytime and we’ll help you out.