Outsourced Tech Partner Coordination

5 Tips for Better Coordination with Your Outsourced Tech Partner

The world has turned into a one big economy where we can transact with people from the other side of the globe. We can now collaborate on projects with offshore tech partners without the hassle of travelling and with better coordination!

That’s the convenience technology has brought us. Thanks to various apps, web platforms and whatnot, we are no longer confined to work within a short range. This is especially true in the case of technology. Businesses regularly tap experts from other countries as IT partners to help bring to life tech products or services such as mobile applications, web applications, and the like.

But when you really think about it, getting together with an offshore partner for a project is the easy part. The challenge usually lies in coordination. We all know that this could make or break your project let alone your professional relationship.

So here are a few tips from the people who deal with this set-up on a regular basis and is making it work for both parties.

Choose Stable Communication Channels

With all the communication tools available out there, bridging the physical gap has now become manageable. All you need to do is agree on the most convenient platform for both of you. A lot of things has to be considered but top of the list would be stable internet connection.

In our case we use Zoom for video conferencing a lot. It has a free option that you can upgrade when you see fit. We also use Slack for immediate correspondence and sending files across team members. But bottom line is to use technology you are both comfortable with and easy enough to learn and navigate.

Understand Their Culture

At the end of the day, we are still working with people of different backgrounds, values and culture. In order to get off on the right foot, get an understanding of your partner’s cultural background. It doesn’t have to go really deep. Just go deep enough so that you are sure that you don’t unknowingly cross cultural boundaries that might be taken the wrong way. An example would be how you address people of senior positions from countries that value hierarchy such as Japan.

Use A Common Language

The key to good coordination is, of course,  good communication. If you can’t properly understand each other, there’s a good chance that your project will be tricky to navigate and would require an unnecessary lot of back and forth.

To handle this, you may want to make sure that your IT partner can speak the same language or if not, at least have a very capable communicator as the point person for all discussions.

Always Agree on Set Deliverables

Setting expectations will make coordination easier and more productive. It’s good to be on the same page whenever you do your periodic touchpoints. This helps move the project along as you look at and discuss important pre-identified action items on your task lists.

Set Up A Feedback Mechanism

Agree and come up with a periodic feedback mechanism with your IT partner. This allows for transparency between parties and help mitigate issues beyond just the actual scope of work. This helps to quickly identify and rectify issues before they become big enough to break down communications and eventually the quality of work in the project.

Of course it takes beyond 5 things to ensure smooth coordination with your offshore IT partner, but starting on these will definitely be a good place to start. Coordination is critical in these types of arrangements that’s why choosing a relatable, reliable, and capable tech partner should still be number one priority!


Read Next: 3 Outsourced Tech Partner Must-Haves


We take customer service seriously here at Monstar Lab Philippines. That’s why we ensure excellence in coordination and communication, thanks largely to over a decade of offshore engagement experience.

Let us know what problems you are trying to solve and let’s craft the best technological solution for you . You can count on the expertise of our team to design and deliver top-notch enterprise software solutions. Feel free to send us a message anytime and we’ll help you out.

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